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The present terms of use apply and govern each visit and use of the e-shop and the website of WWW.TUCAN.GR and its subpages (hereinafter referred to, for the sake of brevity, as the "Website"). The present terms and conditions describe and govern every transaction of the users of the Website and our customers and generally every remote transaction with the company KOALA IKE, located in Greece, in the city of Chania, Crete, in Korkidi 3, with VAT number 801285283 DOU Chania and G.E.M.H. registration number 153522658000 (hereinafter referred to herein, for the sake of brevity, as the "Company").
Each user of the Website and our online store (hereinafter referred to, for short, as "User", "Customer" or "You") is presumed to have read, understood and accepted these terms before any use of the Website and any transaction with the Company. Please read these Terms and if you have any questions please contact us.
These Terms of Use include the rights and obligations of the Users of the Website, the procedures for ordering, payment and receipt of the products selected by the Users, the Privacy Policy for safeguarding the Users' personal data and the specific terms that will govern the Company's relationship with each User.
In our online store you can find and buy all the products that we have in our physical store.
The available ways of ordering our products are the following:
Through the special order form on our Website
Select the product(s) you are interested in using the search engine or through the thematic product categories available on the Website.
By contacting us by e-mail
You can place your order by e-mail by sending us a message with a description of the products you wish to order and your contact details to e-mail: info@tucan.gr
By telephone
You can also place your order by telephone at +3028210 86545 during working days and hours.
The price of the product or products you have chosen to purchase is the price indicated on the Website and confirmed by the Company in the relevant confirmation e-mail.
The prices of the Products may be changed at any time by the Company without prior notice. The same will apply to any offers which may change or cease without notice. Such changes, however, do not occupy orders that have been confirmed as described above.
Once you have selected the product(s) you are interested in, you will need to choose how to pay the price for the product(s) and the shipping costs.
The available payment methods that you can choose are as follows:
Cash on delivery
The products are sent by courier service and you pay the price, consisting of the price of the product(s) and the related shipping costs, at the time of receipt. In the case of cash on delivery, you will be charged an additional amount of two (2) euros.
Deposit or transfer to a bank account
You can deposit or transfer the exact amount of money for the
product(s) and the shipping costs, if any, to our Company's bank
account held at the National Bank with the following details,
indicating your full name and, if possible, the number of the
relevant order. IBAN account number:
ΙΒΑΝ: GR8901104890000048901259035 Beneficiary
name: KOALA IKE
ATTENTION: Do not deposit any money in our
bank account before your order is confirmed, otherwise you
will be charged with any refund costs.
After depositing the money, for your convenience and faster
service, please notify us of the deposit by sending us the bank
receipt by e-mail to info@tucan.gr . After the deposit of the
order amount in the above account, after the proof of deposit is
sent to us and the money is entered into the company's account,
your order is considered to be completed. The costs of
depositing or transferring the money to our bank account are
borne solely by You.
Receipt and payment at the physical store
Once your order has been received and confirmed, you can pick up your product(s) from our physical store (Korkidi 3, 73136, Chania) at the time we have indicated, by paying the corresponding price in person. The product(s) you have ordered and wish to receive from our physical store will be bound for you for a period of three (3) working days from the receipt of the confirmation message. After this period, the Company is not obliged to service your order. If you wish to re-order the same product/items, you will have to go through the ordering process again, in one of the above ways. In case you have paid the amount in advance or deposited the relevant price in our bank account, you will have to provide us with either the purchase receipt or the proof of deposit as well as your identity card in order to be able to receive the merchandise(s).
Orders are handled by ACS Courier throughout Greece.
Order processing
Upon completion of the dispatch of your order to ACS Courier, we send you an e-mail with the details of your order so that you can follow its progress until the time of delivery to you.
Shipping - Delivery costs
Shipping costs amount to five (5) euros per order. For purchases
of products from 99 euros and above with a place of delivery
within Greece, no shipping costs will be charged.
In the case of cash on delivery you will be charged an
additional amount of two (2) euros.
Delivery time
The delivery of orders takes place from Monday to Friday during working days and hours. The estimated delivery time is from one (1) to five (5) working days.
Our Company is a reseller of products of well-known companies
operating in the Greek market. As a reseller we are not
personally responsible for any defects of the products and for
this reason it is preferable to contact the company's
representation of the product in Greece, if you believe that
your product is defective. In any case, of course, you can also
contact our Company and return the defective product to us as
long as it is within the warranty period given by the
manufacturer/importer of the product. In any case, the Customer
should be aware that a refund is not possible if it is possible
to correct the defect or replace the defective product.
After the expiry of the warranty period, the repair or
replacement of the products is only possible at an additional
charge to be borne by You and after a new agreement with You. In
the event that the condition of the product has deteriorated and
become even more defective due to the Customer's handling, the
Company is entitled to claim compensation even with a mutual
set-off against the price paid.
The Company provides the Customer with clear and detailed
instructions and all possible information on the nature and
operation of the products it markets and encourages the Users of
its Website and the Customers to contact it for any questions
regarding the products.
Our Company has developed its Website in such a way that every User has the opportunity to form as complete and comprehensive a picture as possible of the products, through detailed descriptions of their characteristics, so that there is no doubt about their quality and special features. However, in case a User wishes to return the product that we have sent to him, this is possible if the following conditions are met:
Return of defective products
If the return of a product is required, the Company checks each product before sending it to ensure that it has no obvious defects. In the event, however, that the product proves to have a defect upon receipt, the following return policy will be followed:
Our Company, at its own discretion and without any charge to the Customer, will either arrange for the repair of the product itself, within the limits of the warranty provided for it, or will refer you to its supplier or importer in order for him to undertake its repair.
In order for this return policy to apply, the Customer must
notify the Company in any case within four (4) calendar days of
receipt of the product by e-mail to info@tucan.gr describing the
defect of the product. In any case, the Customer must have
returned the product within a reasonable time, which should not
exceed ten (10) calendar days from the date of receipt, in its
complete original packaging and accompanied by all shipping
documents. If it is a defect discovered later than delivery and
the packaging does not exist, the product does not need to be
packaged. Upon receipt of the Product, the Company will check
for the defect reported by the Customer and will then contact
the Customer either to confirm the defect or to inform the
Customer that there is no defect.
If the defect is
confirmed, the product will be repaired or replaced, while if
the product cannot be repaired in a reasonable time and the
Company cannot find another product of equivalent
characteristics or equivalent value for replacement, the
contract will be cancelled and the money paid by the Customer
will be returned.
In cases of return of a defective product, the Customer will not be charged with the shipping costs if he/she chooses a) the courier with which the Company cooperates, b) the most economical shipping option, c) the shipment is made within Greece and d) it is the first return of the product with the specific code.
In case the product is returned damaged or incomplete, then the Company is entitled to claim compensation from the Customer, the amount of which will be determined by the condition of the product, as well as to unilaterally and without any further notice, to make a total or partial set-off of its claim against the Customer with the price paid by the Customer.
Return of non-defective products - Right of unjustified withdrawal by the Customer
With the exception of jewellery and valuables, for which withdrawal is not acceptable, the Customer has the right of unjustified withdrawal, subject to the following conditions:
- The right of withdrawal shall be exercised by the Customer in writing and/or electronically by notifying the Company within fourteen (14) days of receipt of the product or the last product in case of purchase of several products with the same order and only for the products that have been shipped to the Customer. It does not include what the Customer purchases through our physical store.
- The product must be returned to the Company within fourteen (14) days from the aforementioned notification to the Company of the withdrawal notice and must be in exactly the same condition as received by the Customer, completely unused, in its packaging and, in case the Customer received it sealed, without having opened it. The cost of shipping the returned product is borne solely by the Customer.
- The Customer shall be liable for any reduction in the value of the product as a result of his own use or handling in a manner other than that necessary to ascertain its nature, characteristics and function.
- The Company is obliged to refund the price of the product, of the final value of the product, within approximately 5 to 10 working days from the receipt of your return. Shipping costs are not refundable.
- If a product is returned damaged or incomplete the Company has the right to return the product to the Customer without refund.
- In the event that the Customer at the time of supplying the products requested personalized modifications to the products (such as, but not limited to, monogram engraving, processing, etc.), the Customer will not be able to exercise the right of irrevocable withdrawal.
Refund procedure
The Customer sends a parcel, through the courier agency from which he/she received the ACS Courier order, which must include the product in its full packaging, with all the documents that accompanied it during its shipment and a written statement specifying the way in which he/she wishes to resolve any financial pending between him/her and the Company, if the product is deemed suitable for return. In the event that the product does not meet the aforementioned conditions, it will be returned to the Customer at the Customer's expense.
In order to use our Website and our online store you must have internet access and a suitable electronic device (computer, mobile phone or tablet).
Any charges for internet access for the purpose of accessing and
using our Website and online store are not included in the
purchase price of our products. If you visit and use our Website
via a mobile electronic device registered with a local mobile
network provider, you should be aware that you may be charged: a)
for the data packages needed to access our Website; and b) for any
additional charges relating to the purchase of products and
services over the internet in general.
To make purchases through our Website you must be at least 18
years of age.
We are committed to ensuring the protection of your personal data. Please read our Privacy Policy carefully for more information. The Privacy Policy is an integral part of these Terms of Use and describes the type of User's personal data to which the Company may have access and the ways in which it is protected. By accessing the Company's Website, the User accepts the installation of small cookie files which have the sole purpose of storing information essential to improve the User's experience on the Website.
The Company does not store, collect or maintain personal data, simple or sensitive, except in the following cases: filling in the special product/product order form, creating a personal User account and subscribing the User to the regular newsletter for the Company's news. The information you will need to provide depends on each case. Thus, the User may only have to provide us with some simple personal data (name, surname, age group and e-mail address) and if he/she wishes, place of residence and any comments, while in other cases he/she will have to provide us with additional personal data beyond his/her place of residence, such as date of birth, telephone number or bank account details. years of age.
The Company does not provide any guarantee that the Website and its online store are provided without interruption, are readily available and operate without errors. In any case that the Website malfunctions, the Company will take all - within reasonable limits - necessary and proportionately appropriate measures to restore and/or repair it. In addition, it may periodically be necessary to implement maintenance procedures or to introduce new services and functions to the Website. Under no circumstances and in no way can the Company be held responsible for the malfunction of its Website and the User shall have no claim for redress against the Company.
The Company has the right to terminate the access and use of its Website to any User who violates these terms.
The User is informed and accepts that he/she uses the Website at his/her own risk. The Company does not guarantee that the Website will be compatible with the devices and software available to the User. The Company does not assume any liability for any damage caused by an electronic virus or other malicious software that may be installed on the User's electronic device (including but not limited to computer, mobile phone and laptops and tablets), nor will it be liable for any loss of data or destruction of software or any other property that may be caused as a result of the User's access or use of the Website. The Company, moreover, does not assume any liability for any damage or damage to the User that may be caused by the actions of any third party in the context of cooperation with the Company.
By using the Website, the User acquires a non-exclusive, non-transferable, limited right to access, use and display the Website. This right is exclusively and only for the User's person, as a natural person who will use the Website and all its functions exclusively for personal and non-commercial use and provided that he/she fully complies from the outset with the Terms of Use, as applicable from time to time.
The Website and all of its Content, as described below, remain the exclusive property of the Company, unless expressly stated otherwise. All information, photographs, photographs, drawings, sketches, images, sounds, music, descriptions, texts, comments, interactive information, ideas, notes, articles and all other components are included, but not limited to, the design, structure, choices, coordination, aesthetics, the manner and form of presentation of the Website (all together referred to above as "the Content") as well as the arrangement of such Content are products of intellectual creation protected by intellectual and/or industrial property rights which are either owned by the Company or owned by third parties and licensed to the Company. All the above rights, as well as the trade name of the Company and any of its licensors are protected by law and no use of them is permitted by the User or any third party, specifically dictating their use in any form and in connection with any way of presentation, even if it does not exist today and with any, existing or future, way of presentation or exploitation. All of the Content is protected by the intellectual property laws of Greece and the European Union (and similar laws of other countries). All trademarks and logos and intellectual property rights associated with the Company's Website are owned either by the Company or by the respective indicated owners. The User may not alter, resell, publish, distribute or in any other way financially or otherwise exploit the Content (in whole or in part) and/or the Company Website without the prior specific written consent of the Company.
The User is not allowed to use the Website and its Content in any way that:
violate applicable laws,
commit fraud, crime or illegality,
commit or depict acts that are obscene, indecent, obscene, pornographic, vulgar, racist, sexist, abusive, offensive, racist, discriminatory, degrading, harmful, harassing, threatening, offensive, abusive, malicious, abusive, mocking, defamatory, libelous, untrue or with political connotations or in any way that may harass another user or person associated with the Website.
compromise or infringe any intellectual property rights (including but not limited to copyright and in any way exploiting such intellectual property, trademark and logo registration and exploitation, and broadcasting rights) or privacy or other rights of the Company or third parties
be contrary to the interests of the Company,
transmit viruses or other malicious software, spam, cause software security vulnerabilities in computers or networks that could in any way damage, alter, hijack or expropriate an electronic system
These Terms of Use apply solely to the Company's Website, as described above, and the Content included therein. The User acknowledges and accepts that the Company is not responsible for the content and functions of third party websites and applications, including those related to the Company's Website. Such associated websites are provided "as is" without any warranty, express or implied, as to their content. The User should investigate for himself the terms of use of such websites before using or accessing them. Furthermore, the User acknowledges and agrees that in no event shall the Company be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to the User as a result of the use of or any association with the content, advertisements, products or other available material originating from another application or website, even if accessed through a hyperlink on the Company's Website. All questions, concerns, complaints about such third party websites or applications (including but not limited to questions, concerns or complaints regarding products, product orders, defective products and refunds) should be addressed directly to the provider of that website or application.
In addition, the User is not permitted to:
use or copy the Content and generally any material from the Company's Website to another website or application or to any other electronic or non-electronic presentation; and
incorporate the Website or any part thereof into its own website or application and/or the website or application of a third party or into any other electronic or non-electronic presentation, without the prior written consent of the Company.
Furthermore, the Company shall not bear any responsibility for any commission (with or without consideration) of any service or product sold by third parties that may be advertised or linked to the Website. The Company may host links to applications, websites or even physical stores of third parties, however, the providers of the aforementioned applications, websites or stores remain solely responsible to the User, expressly excluding the Company's liability for any cause whatsoever. The User expressly acknowledges that the Company has no involvement or liability towards the User if the User has contacts and dealings with third parties. It should be noted that the User should investigate for himself/herself the terms of use of the specific websites in order to find out what is provided in this regard.
If the User chooses, he/she may register as a Member on our Website for the better processing of his/her orders. For this purpose he/she must fill in the special Membership form and accept these Terms of Use. In any case, by accepting Membership, each User is presumed to have accepted these terms and conditions in their entirety and unconditionally.
The Company reserves the right to terminate the Membership of any User at its sole discretion and without prior notice of such action.
PLEASE READ THE FOLLOWING IMPORTANT INDEMNIFICATION CLAUSE CAREFULLY:
THE USER, HAVING FULL KNOWLEDGE, FREELY ASSUMES THE RESPONSIBILITY AND CONSEQUENCES OF THE USE OF THE COMPANY'S WEBSITE. THE WEBSITE AND APPLICATIONS ARE PROVIDED "AS IS". THE USER EXPRESSLY UNDERSTANDS AND AGREES THAT THE COMPANY AND ITS AFFILIATES (INCLUDING ITS EMPLOYEES, DIRECTORS, AGENTS, ARTISTS, PARTNERS, AGENTS, LICENSORS, SUCCESSORS AND CONTENT PROVIDERS) HAVE ABSOLUTELY NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES OR OTHER REMEDIAL ACTION FOR CAUSING BODILY INJURY, DESTRUCTION OF PROPERTY, DEATH, MENTAL DISORDER, LOSS OR OTHER DAMAGE TO THE USER OR A THIRD PARTY, WHICH MAY BE CAUSED BY THE USE OF THE COMPANY'S WEBSITE AND RELATED SERVICES, AS WELL AS FOR ANY DIRECT OR INDIRECT DAMAGE, POSITIVE OR CONSEQUENTIAL DAMAGE AND IN GENERAL FOR ANY DAMAGE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA OR OTHER NON-MATERIAL DAMAGE (EVEN IF THE COMPANY MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE) WHICH MAY ARISE AS A RESULT OF (A) THE USE OR INABILITY TO USE THE WEBSITE, (B) THE USE OF ANY OF THE CONTENT OR OTHER MATERIAL FROM THE WEBSITE, (C) THE COST OF SUPPLYING SUBSTITUTE GOODS AND SERVICES
IN NO EVENT SHALL THE TOTAL LIABILITY OF THE COMPANY IN RESPECT OF ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE)) EXCEED THE AMOUNT PAID BY THE USER FOR THE PURCHASE OF ANY PRODUCT.
These Terms of Use are governed by Greek law. The User agrees that for any claim arising from access and use of the Website and the Company's online store, the courts of the city of Chania in Crete, Greece shall have exclusive jurisdiction.
In any case any of the present Terms of Use shall be deemed illegal, abusive or for any reason unenforceable, then the other terms shall continue to apply and bind the User as if such term did not exist.
These Terms of Use together with the Privacy Policy, which is an integral part of them, are the sole and complete agreement between the User and the Company with respect to the matters developed in this document. These Terms of Use may be amended at any time by the Company, which shall have the sole obligation to publish the amended text on its Website. Each time the User accesses the Application, he/she will be deemed to have accepted these Terms of Use, as in force from time to time.
Any inaction or delay by the Company in pursuing its legal rights on the Website and Applications cannot be interpreted as a waiver of its rights.
These Terms of Use (as well as the Privacy Policy and any other text referred to in the Terms of Use) are the only terms governing the use of the Website and the Company's online store and supersede any other written or oral representations. The Company as well as its employees, its partners, its contractors as well as its managers shall have no responsibility for statements or representations of facts and characteristics relied on by the User to access and use the Website, unless they they were done fraudulently.
The right to modify or replace these Terms of Use at any time and at its absolute discretion remains at the discretion of the Company. Please visit the Website regularly (and especially before purchasing products) to familiarize yourself with the applicable Terms of Use.
Any operation of the Website may be terminated at any time. Upon termination, the obligations, rights and licenses granted by these Terms of Use to the User with respect to the Content are not terminated. In this case the Company will not bear any responsibility for any inability of the User to access the Website and use it.
It is noted that our Company has been legally registered and is still registered in the General Commercial Register (G.E.MI). Therefore, it can legally carry out commercial transactions at a distance.
If you have any questions regarding these Terms of Use or would like a copy of them, but also in general for any information regarding the Company and orders through the Website, please contact us at the email address info@tucan.gr or by phone +3028210 86545.
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